Basic Projects

Parent Resource Group 

The Parent Resource Group supports efforts to assist parents in understanding the Texas Child Welfare system, their role and responsibilities when involved in a Child Protective Services case, and the roles and responsibilities of others.

As a result, the Parent Resource Guide was created and is accessible in print and online in English and Spanish. 

The Parent Resource Guide

An online version of the guide is now available in Spanish and can be accessed below. 

Parent Resource Guide PDF (For print)

English   Spanish

PRG Cover

A searchable and mobile-friendly version is also available on LawBox and can be accessed below: 

English        Spanish       

PRG Lawbox

The Family Helpline

On January 31, 2017, the Texas Legal Services Center (TLSC) launched The Family Helpline to assist parents with CPS legal issues. The Family Helpline is staffed by experienced attorneys who refer to pertinent portions of the Children’s Commission’s Parent Resource Guide while offering callers live support in a one-on-one exchange. TLSC employs attorneys with CPS case experience who can offer callers legal information and education, but not offer legal advice or establish an attorney-client relationship with the caller.

The CPS process is explained to callers in concrete, easy to understand, and compassionate language. Parents will be given referrals to local resources that benefit children, families, and the community at large.

The Family Helpline is available Monday – Friday, from 9 a.m. to 6 p.m. and can be reached at (844) 888-6565.  

For more information on the Family Helpline, visit

Texas Stamp
   Physical Address
    Children’s Commission
Supreme Court Building
201 W. 14th Street, Room 104
Austin, TX 78701
   Mailing Address
    Children’s Commission
P.O. Box 12248
Austin, TX 78711
(512) 463-5384
(512) 463-8895